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30 Days Satisfaction Guaranteed

  • 30 Day Money back Guaranteed

With Syntricate.com.au, 30 day Satisfaction Guaranteed, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. 

  • Items may only be accepted when Syntricate is notified within 30 days of the date of shipment.
  • All products being returned must be in new condition and include any retail packaging, with all hang tags attached, manuals, or other included items to qualify for a store credit or exchange. Unfortunately refunds will not be possible.
  • We undertake to then reimburse you store credit the price of all the products minus shipping cost will be given. 
  • Your return should contain the undamaged box and original packaging plus any accessories or extras that may have been included with the shipment.
  • Any products returned with signs of wear or damage (Orginal Factory Seal Tampered) that may have occurred while in possession of the customer will prohibit your return. We can only accept returns that are in a resalable condition.
  • Products exempt from 30 day money back Guaranteed are Headsets, Fitness Trackers, App Accessories, and Speakers. if in doubt, give us a ring and speak to a member of staff.
  • If you request an exchange, any costs associated with us delivering the exchange item to you will be paid by the customer. If the exchange item is of a higher value than the return item, customer will also pay us the difference in price. Your exchange item will be shipped once you have paid for these costs and we have received the return item back and confirmed that it meets the above conditions.
  • Customer is responsible for any costs associated with returning your item to us.





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