You can return any item within 100 days of purchase if the item is unused with the original tags still attached, Factory Seal not Tampered; and in the original packaging which must be in the original condition.

All items to be returned must adhere to the following conditions in order for a refund/ exchange of the returned goods to be processed:

  • Items to be returned must include all relevant documents (eg.warranty certificates, instruction manuals) tags, product accessories and must be returned along with the original packaging and the customer copy/receipt denoting proof of payment within 100 days of the invoiced date.
  • All merchandise to be returned must be unused. Any products returned with a sign of damage - original factory seal tampered or original retail packaging damaged due to mis-handling/mis- use while in the customer’s possession will prohibit refund/exchange of the relevant items.

What if my order arrives damaged?

In the unlikely event that your item/s arrives in damaged condition, contact us at info@syntricate.com.au We will send out a replacement as soon as possible and we apologize in advance for your inconvenience.

Do you charge a restocking fee?

we do not charge restocking fees at all.

Refunds will be processed within 5 working days once the returned goods have been shipped out to our designated warehouse.

Please do not send any goods back until you receive a Returns Number and relevant instructions from us denoting our Returns Procedures.If you need to return an item, simply Fill the form below:

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