RETURNS POLICY

RETURNS INFORMATION

Items can be returned within 100 days of delivery for an exchange, gift card or refund. This includes sale items.
Items must be received in original condition - unused, with all tags still attached, Factory Seal Not Tampered, and in the original retail packaging which must be in the original conditions.
We process all returns within 3 business days of receiving your items. We will send you an email with the details of your processed return.
Please email info@syntricate.com.au if you believe your product is damaged or faulty. We will treat this with the highest of priority.

Free Exchanges means you will receive free shipping to return your parcel back to us if you choose a store credit or exchange.
If you choose a store credit or exchange you will not be charged for the return shipping label and your return shipping will be free!
If you have requested an exchange we'll do our best to ship this out to you ASAP!
Any exchanges requested that we do not have in stock will automatically be issued as a store credit or refund.
We can only offer an exchange of Product with the same purchase value. If you wish to exchange for a different item, you can return for a gift card and use this to place a new order once issued. Alternatively you can return for a refund and place a new order right away for the items you wish to receive instead.

Refunds are offered on all orders.
We deduct $8.00 for the use of our returns label.
We also deduct 20% (Restocking Fee) of the purchase price for the customer who has requested a Full refund.
We do not charge a Restocking Fee for customers who have returned and made another purchase.
Depending on your payment method the funds may take 2-3 business days to clear back into your account.
All refunds will be processed back to the original payment method used to place the order. If you have used a combination of Store credit and card/PayPal/AfterPay/ZipPay then your web credit will be re-issued and your payment refunded.