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RETURNS POLICY

RETURNS INFORMATION

  • Items can be returned within 100 days of delivery for an exchange, gift card or refund. This includes sale items.
  • Items must be received in original condition - unused, with all tags still attached, Factory Seal Not Tampered, and in the original retail packaging which must be in the original conditions.
  • We process all returns within 3 business days of receiving your items. We will send you an email with the details of your processed return.
  • Please email info@syntricate.com.au if you believe your product is damaged or faulty. We will treat this with the highest of priority.

FREE EXCHANGES

  • Free Exchanges means you will receive free shipping to return your parcel back to us if you choose a store credit or exchange.
  • If you choose a store credit or exchange you will not be charged for the return shipping label and your return shipping will be free!
  • If you have requested an exchange we'll do our best to ship this out to you ASAP!
  • Any exchanges requested that we do not have in stock will automatically be issued as a store credit or refund.
  • We can only offer an exchange of Product with the same purchase value. If you wish to exchange for a different item, you can return for a gift card and use this to place a new order once issued. Alternatively you can return for a refund and place a new order right away for the items you wish to receive instead.

REFUNDS

  • Refunds are offered on all orders.
  • We deduct $8.00 for the use of our returns label.
  • We also deduct 20% (Restocking Fee) of the purchase price for the customer who has requested a Full refund.
  • We do not charge a Restocking Fee for customers who have returned and made another purchase.
  • Depending on your payment method the funds may take 2-3 business days to clear back into your account.
  • All refunds will be processed back to the original payment method used to place the order. If you have used a combination of Store credit and card/PayPal/AfterPay/ZipPay then your web credit will be re-issued and your payment refunded.

STORE CREDIT

  • Store credit is issued via Gift Card and can be used to make a future purchase, Have no expiry date from date of issue.
  • Gift Cards cannot be refunded.

(Last Update: 8th November 2021) 

Consumer Guarantees and Your Rights Under the Australian Consumer Law

Refer to Consumer Guarantees for more information.

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