Special Orders (SO) are those which are specially ordered in for a customer from a vendor, upon the request of a customer. These items generally constitute those which are not stocked in our warehouse as these products are not of high demand.

Please note that as SOs are specifically ordered in upon the request and confirmation of the order, in addition to the General T&Cs the following additional T&Cs apply as well.


  • A Cooling Off Period of 24hours applies to all SOs. You may cancel your order and obtain a full refund of your purchase at any time during this 'cooling off' period. However, if you do not cancel within the cooling off period, please note that your order is and will be confirmed and your payment non-refundable under any circumstances.

***All General Terms & Conditions are applicable to Special Orders in addition to the above-stated cooling off period.


Please note that delivery times of SOs may vary as you will need to take order processing times into account as well. For eg: Shipping within 5 days would mean that the order will be shipped out within 5 days from OUR warehouse, once the particular product has been received.

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