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Shipping Policy

Next day dispatch

All orders are usually dispatched from our warehouse within 24 hours of payment received. If an order is placed on the weekend or public holiday, please note dispatch will be the next working day.

Shipping In Australia

  • Free Express Shipping within Australia on all orders.
  • We want to get things to you as quickly as humanly possible.

  • All orders are usually dispatched from our warehouse within 24 hours of payment received. If an order is placed on the weekend or public holiday, please note dispatch will be the next working day.

  • We deliver to all states and territories in Australia. All orders are delivered using Australia Post eParcel Express Service only.

  • We can ship to PO BOXES & Australia Post Parcel Lockers.

  • If you reside within the national Express Post Network (most major metropolitan areas), expect next business day delivery. Shipment to regional areas outside the EPN can take 2-5 business days. Below Estimated Transit Times for Australia Post eParcel Express Post Service.

Sydney Metro

1-2 Business days

NSW Country Areas

1-3 Business days

Metro: Brisbane; Melbourne; Canberra

1-2 Business days

Metro: Adelaide; Hobart

2-3 Business days

VIC/SA/QLD Country Areas

3-5 Business days

Metro: Perth; Darwin

2-3 Business days

WA/NT/TAS Country Areas

4-7 Business days

 

Please Note:

  • All Orders are shipped out of our Sydney (Castle Hill) Warehouse

  • The number of days refers to the number of business days. Delivery times are based on information from our shipping partner (Australia Post) and are subject to delay due to causes outside of our control.

  • Some Remote Parts of Australia it might take bit longer

  • If you are not home to accept your package, Australia Post will leave a card in your letter box detailing the steps for picking up your delivery at the local post office.

  • All delivery requires signature.

  • Syntricate.com.au is not guaranteeing delivery dates.

If you have not received your items within 5 business days of making your order please email us with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection

Shipping to New Zealand

  • The standard delivery cost is $10.00 or Express Post is $25.00

We use TNT, DHL or Registered International AusPost to deliver parcel in New Zealand. Please allow 5- 7 working days for delivery in Metro cities. Some items may take longer - subject to stock levels and availability. Regional country areas may take up to 10 working days. All deliveries can be tracked online.

You may also choose to select to have order sent by Australia Post International Express Post for an extra charge of $25. Please allow 3-5 days for delivery in Metro cities. Regional and more remote areas can expect delivery to be slightly longer. All deliveries can be tracked online.

All orders, shipping costs inclusive, are in AUD.

Your order confirmation email will let you know how long the item(s) you've ordered will take to arrive, and where they're coming from.

The shipping of your parcel is online traceable. After your order is shipped out, a confirmation email with the online tracking number and link will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email.

We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days.

Customers are responsible for paying all duties, taxes and other fees assessed by the New Zealand Government.

Do you ship Internationally?

At this point in time we only ship to New Zealand. However, as international postage charges make it more reasonable we will assess expanding beyond these two countries. So please keep checking our website and/or subscribe to our Newsletter for regular updates.


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